Think of something in your life that you are truly grateful for, it doesn’t necessarily have to be something work/career related. Use this as a platform for your ‘Attitude of Gratitude.’
As the Customer Service Expert, my job is to lead my clients and trainees down the path of Customer/Client Excellence. To help you offer the most successful service. Sometimes it’s difficult to remain positive when you have not so positive circumstances facing you. My suggestion is to focus on one thing that you are grateful for and allow yourself to let that shape your attitude.
Your ‘Attitude of Gratitude’ in relation to your Customers/Clients can show up in many ways. Go the extra mile by:
- Listening to their unspoken need.
- Offering uninterrupted attention.
- Offer them products/services that they may not know about.
- Make them feel like they are the most important person you will talk to today.
These are examples of 4 very successful client interactions. You will see an increase in sales and client retention by offering this type of service. Many aspects of work life can add to a positive attitude. One way to create a positive attitude is to remind yourself of what you can be grateful for.
Many Successes to you this week!
Margaret M. Hernandez
Training Consultant, The ANROMA Group