Point of View.
Make sure managers are communicating.
Make sure the right hand knows what the left hand is doing.
Work together as a TEAM, the entire organization.
Make sure your employees know their role in the big picture.
Have procedure in place for as many situations as you can think of..
Preventative measures will save you, your team, and the organization much frustration and surprise later…
This is just a short list to get you headed in the right direction. Step back and take a look at your operations as a whole, from a customer service pov. Are you as a company, departmentally, and individually doing all you can to create WOW moments for your values customers?
For more information you can call ANROMA.
Tomorrow we will be unvailing our new site developmentandtraining.co.
We will offer our visitors several complimentary tools to get them on the path of WOW Customer Service Culture in their business.
Have a great night,
Margaret M. Hernandez
The ANROMA Way Advisor