Today Mike Muhney, CEO & Founder, VIPorbit Software Int’l, Inc. presents Part ll of the history of the CRM.
This topic fascinates me because it is impossible to achieve Customer Service Excellence without the use of a CRM system. If you read part l you can understand where it all started, part ll where we are today, and stay tuned for part lll the future!
Business owners, Entrepreneurs, Sales People, Account Managers, Hair Stylist, and anyone who provides products and services to more than one person or company MUST have a CRM system.
Why do I need a CRM system:
- Keep track of sales cycle
- Up to date contact information
- House important dates
- Notate special instructions
- Follow up when ‘it’s been too long’ since the last purchase